The Relationship Of The Quality Of Antenatal Care (Anc) Services With The Level Of Pregnant Women's Satisfaction
DOI:
https://doi.org/10.62951/ijph.v1i2.32Keywords:
antenatal care, satisfaction, pregnant womenAbstract
This study aims to explore the relationship between the quality of antenatal care (ANC) services and the satisfaction levels of pregnant women at the Kuta Raja Community Health Center, Banda Aceh. This relationship is pivotal in understanding how service quality impacts maternal satisfaction and, ultimately, maternal health outcomes. Maternal Mortality Rate (MMR) is defined as the number of mothers who die during postpartum, pregnancy, and childbirth. High MMR is often attributed to a lack of awareness and infrequent ANC visits. In 2023, only 86.25% of pregnant women attended ANC services, falling short of the 93% target. Initial observations indicated that 60% of the attendees were dissatisfied with the ANC services at the Kuta Raja Community Health Center. This analytical survey, employing a cross-sectional design, was conducted at the Kuta Raja Community Health Center. The study population included 93 pregnant women, all of whom were surveyed using a total sampling technique. Data were analyzed using univariate and bivariate analyses, with the chi-square test employed for bivariate analysis. The study found that certain quality dimensions of ANC services—responsiveness (p < 0.001), assurance (p < 0.005), empathy (p < 0.005), and tangibility (p < 0.001)—were significantly related to the satisfaction levels of pregnant women. However, reliability (p > 0.05) showed no significant relationship with satisfaction. There is a significant relationship between the responsiveness, assurance, empathy, and tangibility of ANC services and the satisfaction levels of pregnant women at the Kuta Raja Community Health Center. Conversely, reliability did not show a significant correlation with satisfaction. To improve maternal satisfaction and health outcomes, it is recommended that pregnant women regularly attend ANC services and that efforts be made to enhance the quality dimensions that impact satisfaction.
Downloads
References
Indonesian Ministry of Health Data Center. (2023). Indonesian Health Profile 2023. Jakarta: Ministry of Health of the Republic of Indonesia.
Indonesian Ministry of Health. (2023). Indonesia Health Profile 2023. Jakarta: Ministry of Health of the Republic of Indonesia.
Khoeriah, Y., Dinengsih, S., & Choerunnisa, R. (2023). Analysis of the Quality of Antenatal Care (ANC) Services on the Level of Satisfaction of Pregnant Women at the Midwifery Clinic. Malahayati Midwifery Journal, 7(4), 620-625.
Nurfadilah., Salham, N., & Andri, M. (2019). The Relationship between ANC Services and the Satisfaction of Pregnant Women in the Ampibabo Community Health Center Working Area. Collaborative Journal of Science, 2(1), 128-135.
RI Minister of Health Decree Number HK.02.02./MENKES/52/2023. (2023). Ministry of Health Strategic Plan 20230-2019. Jakarta: Ministry of Health of the Republic of Indonesia.
Rifatrika, L. (2023). Description of Pregnant Women's Satisfaction with ANC Services at Depok II Sleman Community Health Center. Scientific papers. Midwifery Study Program (D3). General Achmad Yani Yogykarta College of Health Sciences. Retrieved from http://repository.unjaya.ac.id/2298/1/LIESKA%20RIFRATIKA%20%281112059%29nonfull.pdf
Sagita, Y. D., & Septiyani, L. (2019). Quality of Antenatal Care (ANC) Services and Satisfaction Levels of Pregnant Women. Wellness and Health Magazine, 1(1), 23-28.
Sampouw, N. L. (2018). The Relationship between the Quality of Antenatal Care Services and the Satisfaction of Pregnant Women. Scholastic Journal of Nursing, 4(2), 32-48.
Solang, S., Lohoraung, A., & Purwandari, A. (2022). The relationship between ANC service satisfaction and the frequency of visits by pregnant women at the Kombos Health Center, Singkil District, Manado City. GIZIDO Journal, 4(1), 349-357.
Supranto, J. (2022). Measuring Customer Satisfaction Levels to Increase Market Share. Jakarta: Rineka Cipta.
Syamaun, S., Oktaviyana, C., & Nazari, N. (2023). The relationship between the quality of ANC services and the level of satisfaction of pregnant women at the Kuta Alam Community Health Center, Banda Aceh City. Journal of Nursing Science, 9(2), 98-104.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 International Journal of Public Health

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.