Relationship Of Service Management Quality With Antenatal Care Visit At PMB Suryani Medan City

Authors

  • Rizky Andriani Bakara Sekolah Tinggi Ilmu Kesehatan Columbia Asia, Medan
  • Balqis Nurmauli Damanik Sekolah Tinggi Ilmu Kesehatan Columbia Asia Medan

DOI:

https://doi.org/10.62951/ijph.v1i2.29

Keywords:

ANC Visit, Management Quality, Pregnant Women

Abstract

This study delves into the correlation between service management quality and ANC visit attendance at PMB Suryani, Medan City in 2023. Using a quantitative approach with a structured questionnaire, the research reveals a significant association between service management quality and ANC visit attendance, with factors like staff competency, facility infrastructure, waiting time, and overall satisfaction playing crucial roles. Enhancing service management quality emerges as pivotal for encouraging regular ANC visit attendance, suggesting the need for improvements in staff training, facility infrastructure, waiting times, and patient satisfaction. By investing in these areas, PMB Suryani, Medan City can positively impact maternal and child health outcomes. Additionally, further research is recommended to explore additional factors influencing ANC visit attendance and assess long-term impacts on maternal and child health.

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Published

2024-06-05

How to Cite

Rizky Andriani Bakara, & Balqis Nurmauli Damanik. (2024). Relationship Of Service Management Quality With Antenatal Care Visit At PMB Suryani Medan City. International Journal of Public Health, 1(2), 64–69. https://doi.org/10.62951/ijph.v1i2.29