Connection Quality Service in Part Registration Treat Road with Level Discouragement Patient at Vina Aesthetic

Authors

  • Tamaralina Karona STIKes Lecturer Arta Kabanjahe
  • Hanry Anta Lesmana STIKes Lecturer Arta Kabanjahe

DOI:

https://doi.org/10.62951/ijhsb.v1i3.59

Keywords:

Service Quality, Satisfaction, Part Registration

Abstract

Hospitals play an important role in the service system health And is institution service health Which own staff professional medical Which organized, facility take care road, give service medical, nursing And service related 24 O'clock per day, 7 day per Sunday And give service health complete to public, Good curative as well as preventive . The correlational descriptive design research method aims to understand the relationship between service quality in the department Outpatient registration and patient satisfaction level at Vina Estetika Hospital. Type study Which used is approach cross sectional . Research Research Results This implemented in Vina Aesthetic Hospital, with a total sample of 80 respondents, namely all patient Which register in registration take care road. Type study This is Descriptive correlational using cross sectional approach with sampling techniques is accidental sampling, data done in place registration take care road Vina Aesthetic Hospital with fill in format questionnaire Which has arranged previous.In study This, management data done with using SPSS ( Statistical Package For Social Science ) Then analyzed using statistical tests, namely tests Chi Square. Collection Deep Data study This data collected through a number of procedure. As for procedure Which will done in collection data that is need exists recommendation from party institution Arta Kabanjahe STIKes campus. Then submit application permission to party Vina Aesthetic Hospital For do study. After get research approval from Vina Estetika Hospital along with management, Then done study.

Downloads

Download data is not yet available.

References

Andriani. (2017). Hubungan mutu pelayanan dengan kepuasan pasien. ejournal.kopertis10.or.id. Retrieved January 12, 2019, from https://ejournal.kopertis10.or.id

Azwar, A. (2010). Pengantar administrasi kesehatan (3rd ed.). Binarupa Aksara Publisher.

DepKes RI. (2014). Pedoman pengelolaan rekam medis rumah sakit di Indonesia (Revisi II). Direktorat Jenderal Pelayanan Medik.

Fuanasari, A., et al. (2014). Form survey kepuasan pasien. Retrieved November 1, 2018, from https://media.teliti.com

Kotler, P. (2013). Manajemen pemasaran (2nd ed.). Indeks.

Kuntoro, W., et al. (2017). Kepuasan pasien terhadap kualitas pelayanan di tempat pendaftaran pasien rawat jalan Puskesmas Kretek Bantul Yogyakarta. Jurnal. Retrieved September 20, 2018, from https://jurnal.ugm.ac.id

Liliweri, A., et al. (2013). Komunikasi kesehatan. Pustaka Belajar.

Mininjaya, G., et al. (2012). Manajemen mutu pelayanan kesehatan. EGC.

Nofiana, H., et al. (2012). Hubungan mutu pelayanan pendaftaran dengan kepuasan pasien rawat jalan di Rumah Sakit PKU Muhammadiyah Karanganyar. Jurnal. Retrieved September 23, 2018, from http://apikes.ac.id

Nurfadani. (2018). Hubungan mutu pelayanan dengan kepuasan pasien. E-Jurnal UNDIP. Retrieved January 23, 2019, from https://ejournal3.undip.ac.id

Nursalam. (2011). Manajemen keperawatan (3rd ed.). Salemba Medika.

Pamungkas, A. R., & Usman, M. A. (2017). Metodologi riset keperawatan. Trans Info Medika.

Pohan, I. S. (2010). Jaminan mutu kesehatan: Dasar-dasar pengertian dan penerapan. ECG.

Priyato. (2018). Teori sikap dan perilaku dalam kesehatan (2nd ed.). Nuha Medika.

Supriyanto, S., & Wulandari, R. D. (2010). Manajemen mutu pelayanan kesehatan. Health Advocacy: Pohon Cahaya.

Undang-Undang Republik Indonesia No. 44 Tahun 2012 tentang rumah sakit. Retrieved September 20, 2018, from http://www.hukumonline.com/

World Health Organization. (n.d.). Hospitals. Retrieved September 20, 2018, from https://www.who.int/topics/hospitals/en/

Zainafree. (2016). Hubungan mutu pelayanan kesehatan. Publikasi.dinus.ac.id. Retrieved January 15, 2019, from https://publikasi.dinus.ac.id/article/view/

Published

2024-05-31

How to Cite

Tamaralina Karona, & Hanry Anta Lesmana. (2024). Connection Quality Service in Part Registration Treat Road with Level Discouragement Patient at Vina Aesthetic . International Journal of Health and Social Behavior, 1(2), 28–44. https://doi.org/10.62951/ijhsb.v1i3.59